Managing PCB orders no longer needs constant email follow-ups, scattered documents, or unclear timelines. The PCB Power Customer Portal brings PCB fabrication, PCB assembly, component sourcing, payments, and communication into one structured digital workspace. This helps customers reduce turnaround time and maintain clear alignment across every PCB order.
Most customers are already familiar with PCB Power for its Instant Quote tool and PowerBoM, our BOM management solution. However, once you register and start placing PCB orders online, the Customer Portal becomes the core system that transforms how PCB projects are managed end to end.
Whether the requirement involves PCB prototyping or volume production, the portal simplifies how teams engage with online PCB services, monitor production progress, and manage the complete PCB manufacturing cycle – from quotation to shipment.
Below are the key features that support smoother project execution and better coordination at every stage.
1. My Orders – A Single View for Every PCB Build
After logging in, the dashboard becomes the central workspace for tracking all PCB fabrication and PCB assembly jobs.
The My Orders section provides a consolidated view of every order placed through the portal, with essential details displayed in a structured format:
- Order number and service type (fabrication, assembly, or component sourcing)
- Quantity and order date
- Current production stage
- Expected dispatch date
- Payment and invoice status
From the same interface, users can:
- Download invoices and order documents
- View and reference purchase orders
- Complete pending payments
- Track dispatched orders and shipment details
- Update delivery addresses when applicable
Instead of managing multiple email threads or internal spreadsheets, My Orders acts as the control center for engineering, procurement, finance, and logistics teams – keeping all order activity visible in one clean, timestamped view.
Log in to your dashboard to track every PCB order and payment in one place.
2. Technical Queries & Resolution – Clear Communication During Production
PCB projects often require technical clarifications, such as stack-up details, drill specifications, impedance notes, or assembly instructions. When such issues arise, PCB Power’s engineering team raises a Technical Query directly inside the Customer Portal.
This module provides a structured way to manage technical discussions without relying on fragmented emails.
Using the Query section, you can:
- Upload Gerber files, assembly drawings, and supporting documents
- View responses and clarifications in a documented thread
- Track query status until resolution
Every clarification remains linked to the specific project, ensuring that decisions are recorded, traceable, and accessible to all stakeholders involved in the build.
Coming Soon: Query Engine
PCB Power is introducing a Query Engine that will store all past and ongoing technical queries along with their responses, explanations, and reference notes.
This feature will eliminate the need to search emails or download multiple files. All query resolutions will be available in one searchable, organized view within the portal.
Use your dashboard to raise and track technical queries in an organized way.
3. Virtual Appointments – Direct Access to the Right Team
In many cases, a short discussion resolves questions faster than written communication. The Customer Portal includes a Virtual Appointment feature that allows users to schedule a meeting with the support, sales, or engineering team during business hours.
Virtual appointments are useful for:
- Reviewing fabrication or assembly requirements before ordering
- Discussing complex stack-ups, tolerances, or material selections
- Clarifying documentation or special build notes
- Evaluating manufacturability or production risks before release
This direct access reduces delays and helps teams move efficiently from concept approval to confirmed PCB builds.
How to Book a Virtual Appointment
From the dashboard, navigate to the Reach Out to Us section and:
- Select the relevant team
- Choose a preferred date and time
- Submit appointment details
A confirmation email with appointment information is sent once the slot is booked.
Book a virtual appointment for technical or order-related discussions.
4. Company, Address & Communication Details – Consistent Records Across Orders
Accurate company and contact information is essential for smooth ordering, billing, and dispatch. The Customer Portal allows teams to maintain up-to-date organizational details for faster and more consistent PCB ordering.
Company Details & Documentation
- Legal company name
- GST or tax identification details
- Primary contact information
Address Management
- Multiple delivery addresses for different locations
- Separate billing and invoice addresses
- Quick selection of saved addresses during checkout
This reduces manual entry errors and simplifies repeat orders.
Email Management with Categories
Users can assign specific email addresses for different communication types, such as:
- Sales & Commercial: quotations, order confirmations
- Engineering & Technical: DFM feedback and design clarifications
This ensures that updates reach the correct department automatically, without internal forwarding or confusion.
Update your company profile to keep shipping, invoicing, and communication aligned.
5. User Management – Role-Based Access for Team Collaboration
PCB projects typically involve multiple departments. The Customer Portal supports structured user access to ensure clarity and accountability.
User Roles
Power User
The primary account holder with full administrative access, including profile settings and user management.
Child Users
Additional team members with controlled access, such as:
- Placing and viewing their own PCB orders
- Reviewing and accepting quotations
- Downloading invoices and documents
- Making payments (if enabled)
Important:
Each Child User can only view and manage the orders they personally place. They cannot access orders created by other users, maintaining clear boundaries between teams while operating under one organizational account.
Create child users so engineering, purchase, and finance teams can collaborate within the same portal.
6. Additional Tools for Organized PCB Management
Beyond core order and user features, the Customer Portal includes tools that simplify daily PCB operations.
Track Quotation
- View all fabrication and assembly quotations
- Monitor status, offer dates, and expiry timelines
Track Inquiry
- Maintain a list of all inquiries for fabrication, assembly, or component sourcing
- Review service type, lead time, and inquiry status
This is especially useful when multiple project owners raise inquiries from the same organization.
Service Updates
- Access timely updates related to planned maintenance
- View logistics or dispatch-related notices
These updates help teams plan project timelines with greater certainty.
Saved preferences and tools reduce repetitive work, making regular PCB ordering faster and more reliable.
Use your dashboard tools to track quotations, inquiries, service updates, and saved preferences in one place.
Conclusion – A Centralized Platform for Efficient PCB Workflows
The PCB Power Customer Portal brings orders, quotations, invoices, technical queries, payments, and user access into one structured dashboard.
For teams managing multiple PCB builds, design revisions, or parallel projects, this platform significantly reduces coordination effort and internal follow-ups.
Whether the goal is to order PCB online, manage structured online PCB workflows, or work with a trusted partner for consistent PCB manufacturing, the portal supports every project with clarity, speed, and control.
Create your account or log in to your dashboard to manage PCB orders in a more organized way.
