Traveling with limited mobility can be made easier when airlines provide the right assistance. Porter Airlines understands this need and offers dedicated wheelchair and mobility aid services to ensure a smooth travel experience. Whether you need help getting to the gate, boarding the aircraft, or moving around the terminal, Porter Airlines wheelchair assistance can be arranged easily before or during your booking.
If you’re wondering how to add a wheelchair on Porter Airlines, this detailed guide will help you understand every step, from booking to arrival.
- Requesting Wheelchair Assistance When Booking
The easiest time to request wheelchair service is when you book your flight. When booking online through the Porter Airlines website, you’ll see an option for “Special Assistance.” Here, you can select wheelchair assistance or note any mobility needs.
Alternatively, you can contact the Porter special assistance phone number +1-877-658-0930 (US) or +44-203-376-3406 (UK) to speak directly with a representative who can assist in adding your request to the booking. It’s always best to make your request at least 48 hours before departure to ensure the service is properly arranged.
- Adding Wheelchair Assistance After Booking
If you’ve already booked your flight but forgot to add the service, don’t worry. You can still request Porter Airlines wheelchair assistance by calling their special assistance department. Provide your booking reference, flight details, and specific mobility requirements.
You can also log in to your Porter Airlines account, go to “Manage Bookings,” and add special service requests online. Whether you require help at check-in, security, boarding, or baggage claim, Porter’s trained staff will ensure you’re supported throughout your journey.
- Types of Wheelchair Assistance Available
Porter Airlines offers different levels of wheelchair and mobility assistance depending on your needs:
- Curbside to Gate Assistance: Staff can help you move from the terminal entrance to the gate.
- Gate to Aircraft Assistance: If you can walk short distances but need help boarding, you can request an aisle chair for boarding and deplaning.
- Onboard Wheelchair Use: Porter Airlines aircraft are small regional planes, but crew members are trained to assist passengers in moving to and from their seats if required.
- Connecting Flights Assistance: If you have connecting flights, Porter will coordinate with other airlines to ensure continuous support.
When you request Porter special assistance, make sure to specify the level of help you need—whether you require a wheelchair at check-in, during boarding, or after landing.
- Traveling with Your Own Wheelchair or Mobility Aid
Passengers are welcome to bring their own manual or electric wheelchairs, scooters, or other mobility aids. Porter Airlines will transport these items free of charge as mobility aids and not as part of your regular baggage allowance.
A few important points to remember:
- Manual Wheelchairs: These can be checked at the gate or during regular check-in.
- Battery-Operated Wheelchairs: If your wheelchair uses a lithium or dry-cell battery, you must inform the airline in advance. Safety regulations require batteries to be properly secured and terminals protected during transport.
- Folding Wheelchairs: These are convenient for gate check-in and will be returned to you as soon as you deplane.
Always label your wheelchair clearly with your name and contact information.
- At the Airport: What to Expect
When you arrive at the airport, approach the Porter Airlines check-in counter and let them know you’ve requested wheelchair service. A representative or porter will meet you to assist with check-in, security screening, and getting to your boarding gate.
Porter Airlines staff are trained to handle passengers with reduced mobility respectfully and safely. You’ll also receive pre-boarding privileges, allowing you to board the aircraft first and settle comfortably.
- Porter Airlines Contact for Special Assistance
For any questions, modifications, or to confirm your service, you can call:
📞 Porter Special Assistance Phone Number (US): +1-877-658-0930
📞 Porter Special Assistance Phone Number (UK): +44-203-376-3406
These numbers connect you directly to customer service specialists who can help you request, modify, or verify your Porter Airlines wheelchair assistance booking.
- Helpful Tips Before You Travel
- Arrive Early: Reach the airport at least 90 minutes before your flight to allow time for assistance arrangements.
- Confirm Your Request: Double-check your wheelchair assistance request 24 hours before departure.
- Carry Medical Documents: If you have a medical condition requiring special attention, bring relevant paperwork for smooth coordination.
- Label Equipment: Clearly mark your wheelchair and detachable parts to prevent confusion.
Final Thoughts
Flying with limited mobility doesn’t have to be stressful when you plan ahead. Porter Airlines wheelchair assistance ensures that every passenger enjoys a comfortable and dignified travel experience. Whether you need a wheelchair, boarding help, or mobility device transport, the Porter special assistance team is ready to make your journey easier.
For quick help or to request your wheelchair service today, call +1-877-658-0930 or +44-203-376-3406 and travel with confidence on Porter Airlines.
