Many users rely on Hotmail for their daily email communication, making it essential for the service to function seamlessly across different platforms. However, sometimes users face the issue of Hotmail not working on Mac Mail, which can be frustrating. Various factors, such as incorrect settings, outdated software, or server issues, may cause this problem. This article provides a step-by-step guide to troubleshooting and resolving Hotmail issues on Mac Mail.

Common Reasons Why Hotmail is Not Working on Mac Mail

Before we dive into the solutions, it is important to understand why Hotmail may not be working on Mac Mail. Here are some common causes:

  1. Incorrect Email Credentials – A wrong username or password can prevent login.
  2. Outdated macOS or Mail App – Older versions may not support the latest email security protocols.
  3. Incorrect IMAP/SMTP Settings – Improper email configuration can result in synchronization issues.
  4. Server Outages – Hotmail’s servers may be down temporarily.
  5. Firewall or Antivirus Restrictions – Security settings may block email access.
  6. Internet Connection Issues – A weak or unstable connection can affect mail retrieval.
  7. Corrupt Email Cache – Damaged cache files may interfere with email syncing.

Step-by-Step Solutions to Fix Hotmail Not Working on Mac Mail

1. Check Hotmail Server Status

Before troubleshooting, confirm whether Hotmail’s servers are operational.

  • Visit https://downdetector.com to check for Microsoft Outlook/Hotmail outages.
  • If there is a service disruption, wait until it is resolved before trying again.

2. Verify Your Email Credentials

Incorrect login details can prevent Hotmail from syncing with Mac Mail.

  • Open Mac Mail and go to Mail > Preferences > Accounts.
  • Select your Hotmail account and verify your email address and password.
  • If necessary, reset your password via the Microsoft Account Recovery Page.

3. Update macOS and Mac Mail

Running outdated software can cause compatibility issues.

  • Click on Apple Menu > System Preferences > Software Update.
  • If an update is available, install it and restart your Mac.
  • Open Mac Mail and check if Hotmail is working.

4. Remove and Re-add Your Hotmail Account

If Hotmail is still not working, removing and re-adding the account may help.

  • Open Mac Mail > Preferences > Accounts.
  • Select your Hotmail account and click the Remove (-) button.
  • Restart Mac Mail.
  • Click Add Account, select Microsoft Exchange, and enter your Hotmail credentials.

5. Configure Hotmail Manually with IMAP/SMTP Settings

If automatic configuration fails, manually set up your Hotmail account using these settings:

Incoming Mail Server (IMAP):

  • Server: imap-mail.outlook.com
  • Port: 993
  • Security: SSL/TLS
  • Authentication: Yes (Use your email and password)

Outgoing Mail Server (SMTP):

  • Server: smtp-mail.outlook.com
  • Port: 587
  • Security: STARTTLS
  • Authentication: Yes (Use your email and password)

6. Disable Firewall and Antivirus Temporarily

Security settings may block email synchronization.

  • Go to System Preferences > Security & Privacy.
  • Temporarily disable the firewall and check if Hotmail works.
  • If you use third-party antivirus software, disable email scanning.
  • If Hotmail starts working, adjust security settings to allow Mac Mail.

7. Check Internet Connection and Network Settings

A poor internet connection can prevent Mac Mail from syncing.

  • Restart your Wi-Fi router or switch to a wired connection.
  • Run a speed test to check internet stability.
  • Disable any VPN or proxy settings that may interfere with email connectivity.

8. Clear Mail Cache and Rebuild Mailbox

Corrupt cache files can prevent Hotmail from syncing properly.

  • Close Mac Mail.
  • Open Finder and navigate to ~/Library/Mail/V9/MailData/ (version may vary).
  • Delete Envelope Index files.
  • Restart Mac Mail and allow it to rebuild the mailbox.

Also See: How to Set Up a Hotmail Account on an iPhone?

9. Enable Less Secure Apps Access

If you have two-step verification enabled, Mac Mail may need special permissions.

  • Log into your Microsoft Account.
  • Go to Security Settings.
  • Enable Less Secure App Access.
  • Try accessing Hotmail again from Mac Mail.

10. Use an Alternative Email Client

If none of the solutions work, try using a different email client.

  • Download Microsoft Outlook for Mac from the App Store.
  • Log in using your Hotmail credentials.
  • Check if emails sync properly.

Preventing Future Hotmail Issues on Mac Mail

To avoid encountering Hotmail problems in the future, follow these preventive measures:

  • Regularly update macOS and Mac Mail.
  • Use a strong, stable internet connection.
  • Keep a backup of important emails.
  • Avoid frequently changing your Hotmail password.
  • Double-check IMAP/SMTP settings after any account modifications.
  • Monitor Hotmail server status if connectivity issues arise.

Conclusion

If you’re struggling with Hotmail not working on Mac Mail, the solutions outlined in this guide can help restore email functionality. Whether it’s updating software, checking credentials, reconfiguring settings, or adjusting firewall permissions, these steps provide effective troubleshooting methods. By following these solutions, you can ensure a seamless Hotmail experience on Mac Mail and minimize the chances of facing similar issues in the future.

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