At Circle of Hope, we understand the importance of feeling safe, respected, and supported when receiving care under the National Disability Insurance Scheme (NDIS). The NDIS Practice Standards and Code of Conduct are designed to protect participants and guide providers like us in offering the proper care. These standards focus on your rights, safety, and the quality of the services you receive daily.
We proudly support participants receiving NDIS in Bass Hill, NDIS in Canley Heights, and NDIS in Canley Vale. Our goal is to always provide support that matches your needs and respects your choices.
Our Commitment to High Standards
We follow the NDIS Practice Standards closely. This means we look at more than just the support you receive—we focus on how it’s delivered. Every service we offer, from personal care and help around the home to more specialised support, is based on clear outcomes.
The standards cover important areas such as:
- Your rights and choice in your care
- Safe and secure environments
- Clear communication
- Well-trained staff
- Good governance and management
When auditors review our services, they look at these areas and check how well we meet the required outcomes. As a registered NDIS provider and TTP participant, we ensure we meet all the quality indicators set by the NDIS Quality and Safeguards Commission.
Clear and Fair Pricing
The National Disability Insurance Agency (NDIA) provides pricing arrangements each year. These guidelines set the maximum amount providers can charge for different types of services. We follow the 2023–24 NDIS Pricing Arrangements and Limits to ensure fairness and clarity for every participant.
We want our participants in NDIS in Canley Heights, NDIS in Bass Hill, and NDIS in Canley Vale to feel confident they receive the proper support at the correct cost. There are no surprises, and everything is explained clearly from the start.
Feedback Makes Us Better
We believe every participant has the right to speak up. If something isn’t right, we want to hear about it. Most of the time, concerns can be sorted quickly by talking with us. However, participants can also contact the NDIS Quality and Safeguards Commission if needed. This helps not only fix issues but also improve services across the board. Your feedback helps us improve. It’s not just about solving problems—it’s about learning and growing to better serve you.
Supporting Our Communities
We proudly support local communities and are trusted by participants receiving NDIS in Bass Hill, NDIS in Canley Heights, and NDIS in Canley Vale. At Circle of Hope, we are more than a service provider—we are part of your support network. We aim to provide reliable, safe, and respectful services that help you live your way. Visit Circle of Hope to learn more about our NDIS support and how we can work with you.
