The Colombo office of SriLankan Airlines is situated on Level 3 of the East Tower at the World Trade Centre, Echelon Square, Bank of Ceylon Mawatha, Colombo 1. Both organizations and tourists may easily access it due to its convenient location. Including national and commercial holidays, the office is open Monday through Saturday from 8:30 AM to 5:00 PM.

An extensive variety of services are available at the Colombo office to assist travelers with their requirements. These services include assistance with arrival, rescheduling, flight reservations, and ticket postponements. Information about baggage allowances, the flight food, Wi-Fi, and entertainment options is also available at the office. Particular services including organizing sporting equipment, handling unaccompanied children, and provide information on visas are also available.

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